Official Policy Document
Cancellation & Refund Policy
Clear, transparent, and time-bound cancellation rules for meeting rooms, conference halls, and event spaces booked across Ecowrkz.
Clear, transparent, and time-bound cancellation rules for meeting rooms, conference halls, and event spaces booked across Ecowrkz.
This Cancellation and Refund Policy governs the cancellation of bookings and the issuance of refunds for meeting rooms, event spaces, day passes, and conference halls booked through the Ecowrkz website, mobile applications, and partner portals.
By reserving a space or confirming a booking quote, you agree to the time-bound rules, operational business hours calculation, and statutory tax adjustments outlined below.
Refund eligibility is strictly calculated based on the exact booking start time of your scheduled reservation against the verified cancellation timestamp, using standard operational business hours:
Receive a 100% full refund of your total booking amount. The full taxable base amount and collected GST will be refunded.
Receive a 50% partial refund of your booking amount. Base room price and collected GST are adjusted proportionally at 50%.
No refund will be issued. The reservation is treated as a late cancellation or no-show, as the room capacity was reserved and held exclusively.
For cancellation deadline calculations, operational business hours are strictly defined as 9:00 AM to 6:00 PM (9 hours/day), Monday to Saturday. Sundays are non-business days and are completely excluded from notice calculations.
Under Indian Tax Law, when a full (100%) or partial (50%) refund is issued, the corresponding Goods and Services Tax (CGST + SGST / IGST) collected on the refunded portion will be adjusted and refunded via a statutory GST Credit Note.
Approved refunds will be processed back to your original payment source (Credit/Debit Card, UPI, Net Banking) or LIT Points balance within 7 to 8 working days from the cancellation timestamp.
In the rare event that a venue host cancels your reservation or a workspace becomes unavailable due to an operational issue or maintenance, you will receive a 100% Full Refund immediately, regardless of timeframe.
Our backend server validates notice using operational windows (9:00 AM to 6:00 PM, Mon–Sat) in Indian Standard Time (IST). Raw calendar subtraction is not used.
Example: Monday 10:00 AM Booking
• Cancelled on Sunday 10:00 AM
• Sunday counts as: 0 business hours
• Monday 09:00 AM – 10:00 AM: 1 business hour
Result: 1.0h Notice → 0% Refund (Late Notice)
Example: Wednesday 6:00 PM Booking
• Cancelled on Monday 09:00 AM
• Mon (9h) + Tue (9h) + Wed (9h) = 27 business hours
• Notice falls within 24–48 hours range
Result: 27.0h Notice → 50% Partial Refund + Credit Note
In the rare event that a venue host cancels your reservation, or the reserved space becomes unavailable due to unscheduled facility maintenance or a technical operational issue, you will receive a 100% Full Refund immediately, regardless of the timeframe.
Our cancellation system counts active business hours solely within the 9:00 AM – 6:00 PM operational window from Monday to Saturday. Sundays are non-operational days. For example, if you cancel on Sunday at 10:00 AM for a Monday 10:00 AM meeting, the active notice notice is 1 business hour (Monday 9:00 AM to 10:00 AM), placing it in the 0% refund tier.
For a 50% partial refund, both the base room rent and the statutory CGST (9%) and SGST (9%) are reduced by exactly 50%. A compliant GST Credit Note is automatically generated reflecting this adjustment.
Yes! Navigate to 'My Bookings', select your upcoming reservation, and click 'Cancel Slot'. Our server will display a real-time breakdown of your notice hours, eligible refund tier, and credit note refund before you confirm.
If you booked with LIT Credits, the eligible refund percentage (100% or 50%) is immediately credited back to your LIT Points balance upon cancellation.
Our client support and facility coordinators are available Monday to Saturday to assist you.